MyWords
Support
Nearly everything people write in about is one of the things below, and each one has an answer you can use without waiting for us.
[email protected] is the one address for everything: support, lost keys, refunds and privacy requests. A person reads it and writes back.
I have lost my licence key
Keys can be sent again. They are issued against the email address you bought under, so the same key can always be re-sent — nothing is lost for good and you never have to buy twice. Write from the address you used at checkout, with the order number from your receipt if you have it, and you get the same key back.
I have a new Mac
Install MyWords, paste the same key, and you are done. The licence is not tied to a machine. There is no seat to free up and no activation to undo first — nothing calls home, so nothing can turn you away.
Your history does not travel with the key. It is a database in your own user account, so it comes across with Migration Assistant or a Time Machine restore in the ordinary way.
Something is not working
The text does not appear anywhere
That is the Accessibility permission. Open System Settings → Privacy & Security → Accessibility and switch MyWords on. If it is already on, switch it off and on again — macOS sometimes holds on to a stale permission after an app updates.
It cannot hear me
System Settings → Privacy & Security → Microphone. While you are there, check which input device is selected in Sound.
A model will not download
Downloads are checked against a published hash, so a partial or altered
file is thrown away rather than used. Delete it on the Models screen and
download it again; models live in ~/Library/MyWords/Models/.
It says it cannot check for updates
The update feed lives on this site. If a check fails, the download page always has the current version: download MyWords.
If you do write to us
Send it to [email protected], and include:
- Your macOS version and which Mac you have.
- The MyWords version, from the About window.
- What you did, what happened, and what you expected instead.
Please do not send a transcript or a recording unless you want to. Nothing about a take reaches us on its own, and we do not need it to help.